We want you to be happy with your order. If something isn’t right, you can return it within 30 days of receiving it.
Eligibility
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging, with your order number as proof of purchase.
How to Start a Return
Contact us at info@byhnh.com with your order number and the reason for the return. We’ll reply with instructions on how and where to send the item. Items sent back without first requesting a return will not be accepted.
Damaged, Defective or Wrong Items
Please inspect your order when you receive it. If an item is damaged, defective, or not what you ordered, contact us right away and we’ll replace it or refund you.
Non-Returnable Items
For hygiene and safety reasons, we can’t accept returns of opened personal care items (such as hair tools, shavers, ear cleaning tools, and nail clippers), custom or personalized items, or hazardous materials such as sprays and chemicals — unless they arrived damaged or defective.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll let you know whether the refund is approved. As orders are paid by Cash on Delivery, approved refunds are sent by bank transfer to the IBAN you provide, within 10 business days. If more than 15 business days have passed since approval, please contact us at info@byhnh.com.