This Privacy Policy explains how H&H collects, uses and protects your personal information when you visit or shop on our website, in line with the Saudi Personal Data Protection Law (PDPL).
Information We Collect
- Contact and delivery details: your name, phone number, email, city and delivery address.
- Order information: the products you view, add to cart or buy, and your order history.
- Device and usage information: your IP address, browser, device type and how you use our website, collected through cookies and similar technologies.
- Messages: anything you send us by email or WhatsApp.
We do not collect card details — orders are paid by Cash on Delivery.
How We Use Your Information
- To process, confirm and deliver your orders and handle returns.
- To contact you about your order, including by phone, SMS or WhatsApp.
- To prevent fraud and fake orders.
- To improve our website and show you relevant ads.
Sharing Your Information
We share only what is needed with delivery companies (to deliver your order), service providers who host and run our website, and advertising platforms such as Meta, TikTok, Snapchat and Google, which use cookies to measure and personalize ads. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences, understand how our site is used and measure our advertising. You can control cookies through your browser settings.
Data Retention and Security
We keep your information only as long as needed to fulfil orders, meet legal requirements and resolve disputes, and we use reasonable measures to protect it.
Your Rights
You may ask to access, correct or delete your personal information, or opt out of marketing messages, by emailing info@byhnh.com.
Changes
We may update this policy from time to time. The latest version will always be on this page.